You are not required to use the mail order prescription drug service to obtain an extended supply of maintenance medications. Instead, you have the option of using a retail pharmacy in WellCare's network to obtain a maintenance supply of medications. Some retail pharmacies may agree to accept the mail order reimbursement rate for an extended supply of medications, which may result in no out-of-pocket payment difference to you. If the retail pharmacy does not agree to accept the mail order reimbursement but has accepted an alternative retail/mail order pharmacy rate for an extended supply of medications, the enrollee will be liable for any difference in charge. Some retail pharmacies may agree to accept the mail order reimbursement rate for an extended supply of medications for up to 90 days per dispensing, which may result in no out-of-pocket payment difference to you. Please call our customer service department at 1-866-207-6301(TTY/TDD users, call 1-866-239-6265), Mon-Sun, 8:00a.m. to 2:00a.m., ET for more information.
If you choose to utilize the mail order service, we recommend that you use our preferred pharmacy, the WellCare/Walgreens Mail Service. Prescription drugs that you get through any other mail order service are not covered in network. Please see the “Out of Network” area for more information.
To get order forms and information about filling your prescriptions by mail, call the Customer Care Center at 1-888-265-1807 (TTY/TDD users, call 1-800-925-0178) or log on to www.mywhi.com.* Customer Care Center hours are: Mon-Fri, 8:00a.m. to 8:00p.m., ET, and Sat 8:00a.m. to noon, ET. *Please note this is an external web site and you will be directed to a site outside of WellCare.
Generally it takes two weeks to process your order and ship it to you. The two week period begins when you mail the prescription and order form, and ends the time you receive the medication in the mail. In some cases, your mail order may be delayed. Call 1-888-265-1807 (TTY/TDD users, call 1-800-925-0178) Monday - Friday, 8:00a.m. to 8:00p.m., ET if your order is not received within two weeks.